PLEASE READ CAREFULLY:
Escapades Greece (hereinafter ‘the Agent’) is an electronic Tourist Agency, located in Dousmani 9, 16675 Glyfada. The Agent is occupied with providing touristic services directly or through authorized agents, including organized tours, which are governed by Directive EE L 326/11.12.2015, as transposed to Greek Law (Presidential Decree 7/2018)and the following terms and conditions (hereinafter Terms and Conditions):
1. YOUR TOUR CONTRACT
1.1. The Agent organizes and offers for sale tour packages (hereinafter “Tour”), including but not limited to accommodation, transportation, sightseeing, activities, meals etc. These tour packages may be either fixed or custom made.
1.2. The contract for the purchase of the Tour (hereinafter the “Contract”) is signed between the Agent and the client (hereinafter “the Client”) being any person travelling or intending to travel on a Tour operated by the Agent including any person who is added or substituted after booking, according to these Terms and Conditions.
1.3. Custom-made Tours may be followed by supplementary provisions other than those set forth in the current Terms and Conditions. In this case, the current Terms and Conditions shall be implemented in COMPLIMENTARY.
1.4. Should the Agent provide touristic services that do not compile a “Tour Package” according to the provisions of Directive EE L 326/11.12.2015, it is possible that several of the current Terms and Conditions may cease to be applicable.
2. TO SECURE YOUR BOOKING
2.1. To secure a booking, the Agent or their authorized travel agent shall receive a minimum deposit of the total Tour price per person at least 20 days prior to the start of the Tour. The said deposit amount is displayed in the description section of each available tour. It is advisable that the booking is made at the earliest opportunity, because of the restricted group capacity.
2.2. A higher deposit or even full payment of the Tour may be required if the booking takes place within 20 days of the start of the Tour or for special Tours, as it is explicitly mentioned in the description of the said Tour. In any case, the Client is informed for any extra payment during the booking procedure.
2.3. The Client whether booking in person, by telephone, via our website, by e-mail or facsimile or by any other means will be deemed to have agreed to the following four conditions:
a) they have read and accepted the present Terms and Conditions and all general information pages (including the sections headed “experiential Tours”, “team building”, “how it works”, “book now”), contained in the Agent’swebsite,
b) they appreciate and accept the risks involved in active travel,
c) they do not suffer from any pre-existing medical condition or disability which may prevent them from actively participating in the Tour. If any person suffers from any medical condition or disability which will or may affect their Tour arrangements, shall contact the Agent before booking as referred in clause 11 below so that they can be advised on the appropriateness of the desired Tour.
d) they are at least 18 years old and have full authority to enter into a Contract on the basis of these Terms and Conditions on behalf of all persons named on the booking and confirms that all such persons are fully aware of and accept these Terms and Conditions.
2.4. A booking is accepted and becomes definite only from the date when the Agent issues a confirmation invoice to the Client who makes the booking or their authorized travel agent. It is at this point that the Contract between the Company and the Client comes into existence. Therefore, it is recommended that the Client wait for the said confirmation before booking a flight or proceeding to any additional expenses in order to partake in the Tour. No compensation will be provided for any booked flights or additional expenses paid if the Client has proceeded to them before receiving the said written confirmation by the Agent. For bookings made online, any acknowledgement of your booking request sent to the Client in the meantime is not a confirmation of their booking.
2.5. Before a Client’s booking is confirmed and the Contract comes into force, the Company reserves the right to increase or decrease holiday prices.
2.6. The Agent or their agents reserve the right to decline any booking at their absolute discretion.
2.7. If the booking is made online, the Agent will communicate with the Client by e-mail. The Agent may also contact the Client by telephone and/or post if for whatever reason, the contact by e-mail cannot be achieved. Certain documents may need to be sent by post. References in these conditions to “send” and “in writing” or similar include communication by e-mail. The Client may contact the Agent by e-mailto contact@escapades-greece.com, and to the telephone numbers: 30 697 4448994
3. PAYMENT FOR the TOUR
3.1. The amount of all monies due, including any actual surcharges applicable at that time, shall be received by the Agent or their authorized travel agent on the first day of the Tour at the latest. For certain Tours, full payment shall be received at an earlier stage before the start of the Tour, and this information will be incorporated in the description section of the said Tour. Additionally, the Client shall be advised at the time of booking when this is the case.
3.2. In the case of non-payment by the due date, the Agent reserves the right to treat the booking as cancelled and cancellation charges will apply, according to clause 6 below.
3.3. The Client may pay the deposit and full amount by Paypal or via bank transfer. The Agent accepts also cash and Visa, Mastercard and Maestro/Solo cards.
4. IF the client CHANGEs their BOOKING
4.1. The Client may ask for transferring of their booking to a different departure date or Tour at least 10 days before the arranged departure date. In this case, the Client shall pay an administration fee of €75 per booking plus any additional costs or charges incurred by the Agent or incurred or imposed by any of the Agent’s suppliers, provided that the Agent will present to the Client the relevant receipts.
4.2. It is clearly stated that any changes to a different departure date or Tour are subject to availability.
4.3. If the request of change takes place within 10 days before the departure, it will be treated as cancellation and the charges stated in clause 6 will apply.
5. Transfer of the package travel contract to another traveller
5.1. If a Client is unable for any reason to travel, they may transfer the Contract to a person who satisfies all the conditions applicable to the Contract, after giving the Agent reasonable notice by email at least 7 days before the start of the Tour.
5.2. The transferor of the Contract and the transferee are jointly and severally liable for the payment of the balance due and for any additional fees, charges or other costs arising from the transfer. The Agent shall inform the transferor about the actual costs of the transfer, providing them with proof of the additional fees, charges or other costs arising from the transfer of the Contract.
5.3. The Client may pose a request of transferring the booking to another person within seven (7) days before the start of the Tour, but it is in the Agent’s full discretion to accept or not this request, without reasoning. If this transfer can be made by the Agent, par. 5.1 and 5.2. apply accordingly.
Amendment charges and insurance premiums are not refundable in the event of cancellation. It is strongly recommended that comprehensive travel insurance is taken out which includes cover against cancellation charges. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of the insurance policy. All claims must be made direct to the insurance company. In the event of the cancellation of a booking where the client is liable to pay to the Company cancellation charges in excess of the amount already paid to the Company at the time of cancellation, the client cannot transfer or add these charges to another booking or use any amounts paid to us in relation to the cancelled booking by way of part payment for another booking. Part cancellation of a booking may result in additional costs being payable by the remaining clients. Please also see clause 4b).
6. If the Client cancels the booking
6.1. The Client may terminate the Contract at any time before the start of the Tour. Should the Client wishes to cancel their booking, standardized appropriate and justifiable termination fee will apply as follows:
a) 60 and more days before Tour start date – refundable deposit
b) 20-60 days before Tour start date – 50% of deposit is refundable
c) 20-0 days before Tour start date – deposit is not refundable
6.2. Notwithstanding paragraph 6.1, the Client has the right to terminate the Contract before the start of the Tour without paying any termination fee in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the Tour, or which significantly affect the carriage of passengers to the destination. In the event of termination of the Contract under this paragraph, the Client is entitled to a full refund of any payments made for the Tour, but not to any further compensation.
7. If the Agent changes the Tour
7.1. While the Agent does its best to operate all Tours as advertised, it reserves the right to change, make amendments and/or correct errors concerning the facilities, services or itineraries described in any brochure and/or on its website at any time before or after your booking is confirmed, provided that none of these changes, amendments etc. are major and affect the quality of the initially booked Tour.
7.2. The Agent shall inform the Client about the said alteration in a timely manner by email. Except as set out in paragraph 7.3 below, the Agent is not liable for any refund or compensation to the Client regarding the said alterations.
7.3. Except as set out in par. 18, in case of changes in the departure date of the Tour or other major changes in the Tour, the Agent shall inform the Client promptly by email. Ιn such case, the Client has the choice of accepting the changed arrangements (at additional cost if applicable) in a timeframe determined by the Agent, or purchasing another available Tour-by paying or receiving a refund in respect of any difference in price- or cancelling the Tour, without any termination fee and be provided with a full refund of all monies paid to the Agent. No claims of the Client for further compensation are accepted.
8. If the Agent cancels your Tour
8.1. The Agent reserves the right to cancel a Tour in any circumstances and without reasoning, no later than 6 weeks before the start of the Tour or whenever it is necessary in cases of unusual and unforeseeable circumstances beyond the Agent's control the consequences of which could not have avoided even with all due care, b) force majeure (see clause 18), and/orc) specific legal requirements.
8.2. Taking into account that the Agent’s Tours require a minimum number of participants in order to be conducted, unless a Tour does not reach the minimum number of participants required to make it commercially viable, as explicitly stated in the Tour description, the Agent is entitled to cancel it with a notice 7 days before the start of the Tour.
8.3. In case of cancellation, according to the par. 8.1.and 8.2. above, the Client may choose an alternative Tour or another available Tour- in both cases, by paying or receiving a refund in respect of any difference in price, or receiving a full refund of all monies paid to the Agent within 14 days of the cancellation. No claims for further compensation for actual or consequential damages are accepted. At all events, if the Agent is found further liable for compensating the Client, it is explicitly agreed that the former will cover only any actual damages the Client incurs.
9. Passports, visas and vaccinations
Clients are responsible for possessing and carrying with them a valid, acceptable passport and any visas and vaccination certificates required throughout their Tour. Information about these matters or related items (climate, clothing, baggage, personal gear etc) is given in good faith but without responsibility on the part of the Agent. The Agent does not accept any liability if a Client is refused entry onto any transport or into any country due to failure on their part to carry all required documentation. If failure to provide any necessary travel or other documents results in fines, surcharges or other financial penalties being imposed on the Agent, the Client is solely responsible for reimbursing the Agent accordingly.
10. Travel and cancellation insurance
Travel insurance is mandatory for all clients whilst on a Tour organized by the Agent. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own travel insurance which shall adequately and appropriately cover them during the whole Tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment. Clients shall ensure that there are no exclusion clauses limiting or excluding protection for the type of activities included in their Tour. Clients shall satisfy themselves that their travel insurance meets their particular requirements and arrange supplementary insurance if need be.
11. Tour participation and Client’s responsibility
11.1. Clients shall provide the Agent on time with any information requested which shall be accurate and valid. In terms of the above, the Client shall fill and provide the Agent with the Client’s Information Form. The Agent accepts no responsibility for any problems or additional costs arising from inaccurate information provided by the Client.
11.2. If the Client has any medical condition or disability which may affect their active participation in the Tour or the Tour arrangements of any other person, or they have any special requirements as a result of any medical condition or disability (including any which affect the booking process), they shall inform the Agent before the booking is confirmed so that the Agent can assist them in considering the suitability of the proposed Tour and/or making the booking. In any event, the Client shall provide the Agent with all relevant details both at the time of booking and whenever any change in the condition or disability occurs.
11.3. The Client shall also promptly inform the Agent if any medical condition or disability which may affect their active participation in the Tour or the Tour arrangements of any other person develops after their booking has been confirmed.
11.4. Clients accept the authority and decisions of the Agent’s employees, Tour leaders, fixers, agents and guides whilst on Tour with the Agent. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, the Tour leader, Agent representative, chauffeur or hotel manager), the health, level of fitness or conduct of a Client at any time before or during a Tour is endangering or appears likely to endanger the health or wellbeing of the other clients or any third party or the Tour’s safety and convenience, the Client may be excluded from all or part of the Tour without refund or recompense. When a Client is excluded, the Company has no further responsibility towards them (including any return travel arrangements) and it will not meet any expenses or costs incurred as a result of the exclusion.
11.5. If the Client commits an illegal act or takes part in racist/offensive/abusive or any other form of discriminatory behavior against other clients, guides or any other people associated with the Agent, the Client may be excluded from the Tour and the terms set out in the previous paragraph apply accordingly.
11.6. The Client is responsible for any damage or loss caused by them and they shall compensate the affected party accordingly. The Client is also responsible for meeting any claims subsequently made against the Agent and all costs incurred by it (including its own and the other party’s full legal costs) as a result of any Client’s action or omission.
11.7. No refund is provided for any unused services.If the Client deviates from the itinerary confirmed by the Agent, the latter holds no financial responsibility for that Client. The Client does not receive a refund on any missed services or accommodation during the remainder of the Tour.
12. The Agent’s responsibility for the Tour
12.1. The Client appreciates and accepts the possible risks inherent in active travel and that they undertake the Tours, treks or expeditions featured in our program of their own volition. In these terms, the Agent’s liability is limited to the following:
a) The Agent is responsible for the performance of the travel services included in the Contract, irrespective of whether those services are to be performed by the Agent or by other travel service providers. In addition, the Agent is responsible for their employees, agents and suppliers’ acts and omissions provided that they were at the time acting within the course of their employment (for employees) or carrying out work the Agent asked them to do (for agents and suppliers).
b) The Agent is not responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
i) acts or omissions on the Client's end, and especially in cases that they act against the advice, prohibitions and warnings of the Agent and their personnel,
ii) issues arising from any invalid details provided to the Agent as set out in clause 11.1.,
iii) acts or omissions of co-travellers or third parties with whom the Agent is in no way involved and
iv) due to unavoidable and extraordinary circumstances.
12.2. The Client shall inform the Agent without undue delay, taking into account the circumstances of the case, of any lack of conformity which they perceive during the performance of a travel service included in the Contract.
12.3. If any of the travel services are not performed in accordance with the Contract, the Agent shall remedy the lack of conformity, unless that a. it is impossible or b. entails disproportionate costs, taking into account the extent of the lack of conformity and the value of the travel services affected.
12.4. Without prejudice to the exceptions laid down in paragraph 12.3, if the Agent does not remedy the lack of conformity within a reasonable period set by the Client, the latter may do so themselves and request reimbursement of the necessary expenses.
12.5. Where a significant proportion of the travel services cannot be provided as agreed in the Contract, the Agent shall offer, at no extra cost to the Client, suitable alternative arrangements of, where possible, equivalent or higher quality than those specified in the Contract, for the continuation of the Tour. Where the proposed alternative arrangements result in a package of lower quality than that specified in the Contract, the Agent shall grant the Client an appropriate price reduction.
12.6. The Client may reject the proposed alternative arrangements only if they are not comparable to what was agreed in the Contract or the price reduction granted is inadequate.
12.7. Without prejudice to par.12.1. (b),where a lack of conformity substantially affects the performance of the Tour and the Agent has failed to remedy it within a reasonable period set by the Client, according to the previous paragraphs, the Client may terminate the Contract without paying a termination fee and, request price reduction and/or compensation for damages, according to Law.
12.8. The Agent does not accept responsibility for any services irrelevant to the Contract, such as and not limited to any additional services or facilities provided to the Client by any suppliers which are not advertised by the Agent, and thus they do not constitute part of the Agent’s Contract with the Client. Any optional excursions or activities booked during the Tour period do not form part of this Contract as these are all arranged for the Client directly by the suppliers concerned (clause 13 below).
12.9. The commitments that the Agent makes to the Client about the services that are agreed to be provided or arranged as part of this Contract as well as the laws and regulations of the country in which the claim or complaint occurred will be used as the basis for deciding whether the services in question had been properly provided. Please bear in mind that standards of safety, hygiene, and quality may vary throughout the destinations, services and transport the Tour involves and may be lower than or different from those applicable in the Client’s country of origin. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable traveler to refuse to take the Tour in question.
13. The Agent’s obligation to provide assistance
13.1. The Agent gives appropriate assistance without undue delay to the Client in difficulty, in particular by:
- providing appropriate information on health services, local authorities and consular assistance; and
- assisting the Client to make distance communications and helping the Client find alternative travel arrangements
13.2. The Agent is able to charge a reasonable fee for such assistance if the difficulty is caused intentionally by the Client or through their negligence. That fee shall not in any event exceed the actual costs the Agent incurred.
14. Insolvency protection
The Agent provides security for the refund of all payments made by or on behalf of the Client insofar as the relevant services are not performed as a consequence of the Agent’ s insolvency. Therefore, the Agent has taken out insolvency protection with InterAmerican.
The Client may contact this entity or, the competent authority(Ministry of Tourism, http://www.mintour.gov.gr), if services are denied because of the Agent’s insolvency.
15. Optional excursions and activities
15.1. The Agent and their Tour leaders and fixers may provide the Client with information (before departure and/or during the Tour) about optional activities and excursions which do not form part of the Contract and which are available in the area the Client is visiting, provided by local operators or other providers who are entirely independent of the Agent, imposing their own terms and conditions while providing their services.
15.2. The Agent has no involvement in any such activities or excursions which are not run, supervised or controlled in any way by the Agent. Therefore, the Agent accepts no liability for anything pertinent to or resulting from those activities, even when the latter suggests particular operators/providers and/or assist the Client in booking such activities or excursions in any way.
15.3. The Agent does not guarantee that any optional activity or excursion mentioned in its brochure, website or elsewhere will be available to book during the Tour period and / or will operate as advertised as these services do not form part of the Agent’s contact with the Clients and are not under its control. Any prices given in advance are indicative only.
16. Flights/transport/delays
The timings of sea, road or rail departures are estimates only. The Agent does not accept any liability for any change, cancellation or delay in the transportation from or to or during the Tour whether any change, cancellation or delay is caused by adverse weather conditions, rescheduling by a transport supplier, mechanical breakdown, industrial action or any other event or circumstance outside the Agent’s control. If the Client incurs payments for any services in the event of a delay, the Agent does not accept responsibility for payment unless they have given their prior consent. The Agent does not provide a compensation for any delays resulting in missed services or accommodation provided in the Tour.
17. Brochure / website / advertising material accuracy
The information contained in the Agent’s brochure, website and other advertising material is believed correct to the best of its knowledge at the time of printing or publication. However, errors may occasionally occur, especially with regards to exchange rates and information may subsequently change. The Client shall therefore ensure that they check all details of the chosen Tour - including the price - with the Agent or their travel agent at the time of booking.
18. Force majeure
Except where otherwise expressly stated in these Terms and Conditions, the Company does not accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with the Client is prevented or affected by, or the Client otherwise suffers any injury, damage, loss or expense of any nature as a result of “force majeure”. In these conditions, “force majeure” means any event which the Agent or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include whether actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside our control.
19. Data protection and privacy statement
Regarding the handling and protection of your personal information please see our Privacy Policy click here.
20. Modification of Terms and Conditions
The Agent reserves the right to modify, supplement or alter the content or services on its website as well as the Terms and Conditions, at any time, in its sole discretion, without prior notice , by posting an announcement on its website. All changes come into force on the day of their announcement.
21. Applicable Law and Jurisdiction
21.1. This contract and its Terms and Conditions are governed by the Greek Law. The resolution of potential disputes arising from these Terms and Conditions, as well as from the Contract shall be undertaken by the Courts of Athens.
21.2. In cases of out-of-court settlement of disputes arising from this contract, the competent authorities the Client can address are the Secretariat - General for Consumer Affairs by visiting its website www.efpolis.gr/el/epikoinonia.html, the Consumers' Ombudsman on Alexandras Avenue 144, postal code 114 71, Athens (www. synigoroskatanaloti.gr) and the Amicable Settlement Committees set forth in Article 11 of L. 2251/1992 as applicable from time to time.
date: 7.05. 2019